RETURNS OR EXCHANGES

Thank you for choosing PETFUN APPAREL LLC! We hope you and your pet are satisfied with our products. If you are not completely satisfied with your purchase, we offer a refund or exchange. Please read our refund and return policy carefully.

1. Return Policy
   Return Period: You have 30 days from the date you receive the item to request a return.

Item Condition: Returned items must be unworn, unwashed, and in their original tags and packaging.

Ineligible Items: The following items are not eligible for return, including but not limited to: Discounted items unless there is a quality issue.

2. Requesting a Return
   Contact Support Team: Please contact our customer service team via email (caroline@petfunapparel.shop), providing your order number and reason for return.
   Obtain Return Authorization: Once your return request is approved, we will provide return authorization and detailed return instructions.
3. Return address: 1810 Mount Vernon Rd SW, Roanoke, VA 24015-2936
4. Return Shipping Costs
   PETFUN APPAREL LLC will cover return shipping costs for returns due to product quality issues or incorrect shipments.
   In other cases, customers are responsible for return shipping costs.
5. Refund Processing
   Once we receive your returned goods, we will process your refund within 3-5 business days after inspection.
   The refund will be processed via the original payment method. Please note that your bank or credit card company may require additional time to process the refund.
6. Exchange Policy
   If you need to exchange an item (e.g., choosing a different size or color):
   Please return the unsuitable item to us following the return process and then place a new order on the website for the new item.
7. After-Sales Service
   If you encounter any problems after receiving the goods, or have any questions about the quality of the goods, please contact us promptly, and we will resolve the issue for you as soon as possible.

Thank you for supporting PETFUN APPAREL LLC. We look forward to providing you and your pet with excellent service and products!